Troubleshoot Guide Before You Call

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Drains

Resident Troubleshooting Guide
Before submitting a maintenance request, please review the troubleshooting tips below. Many common issues can be resolved quickly without a maintenance visit.

Plumbing & Clogged Toilet
Use a plunger to clear the clog. Avoid flushing repeatedly, as this may cause the toilet to overflow.

Clogged Sink
Use a plunger to attempt to clear the drain.

Garbage Disposal
If your home has a garbage disposal and it stops working, locate the red reset button on the bottom of the disposal and press it to reset the unit.

Clogged Sink Without a Garbage Disposal
If food or debris has been put down a sink without a disposal:

  • Try plunging the sink.
  • Remove accessible debris if possible.
  • A shop vacuum may also be used to remove standing water or debris.

Appliances

Dishwasher Holding Water
Run the dishwasher's Drain cycle.

Washing Machine Holding Water
Run the washing machine's Drain or Spin/Drain cycle, depending on the model.

Toilet Not Flushing or Filling
If your toilet is not flushing or the tank is not filling properly:

  1. Carefully remove the lid from the toilet tank.
  2. Check to make sure the chain is not caught underneath the flapper.
  3. If the chain is stuck, carefully move it out from underneath the flapper.
  4. If the chain is broken, you may be able to manually flush the toilet using the tank mechanism.
  5. Submit a maintenance request online for repair.
Know Your Emergency Shut-Offs
Please know the location of your home's emergency water shut-offs. These locations and procedures are reviewed during your initial move-in.

Knowing where your shut-offs are can help minimize damage if a significant leak occurs.

Electrical Issues

Breaker Box
If an appliance, outlet, or area of your home loses power, check your breaker box. If a breaker has tripped, reset it by switching it fully off and then back on.

Outlets
If an outlet is not working, check whether a GFCI outlet has tripped. Press the RESET button on the GFCI outlet.

If the outlet continues to trip, submit a maintenance request.

Leaks

If you discover a leak:

  1. Place a bucket, bowl, or other container underneath the leak.
  2. Monitor the container to determine how quickly it is filling.
  3. Submit a maintenance request if the leak can be safely contained.
  4. Call the emergency maintenance line if the container will overflow before the next available business day.
For example:
  • Thursday evening: If a 5-gallon bucket will safely contain the leak until Friday's business hours, an emergency call may not be necessary.
  • Thursday evening: If the bucket will overflow before Friday's business hours, call emergency maintenance.
  • Friday after 5:00 p.m. or before a weekend: If the bucket will overflow before the next business day, call emergency maintenance.
When in doubt, prioritize preventing water damage and contact emergency maintenance.

Resident Responsibilities After Move-In

The following items are generally the resident's responsibility after move-in:

Smoke Detector Batteries
Replacing smoke detector batteries is the resident's responsibility after move-in.

Window Blinds
Replacement or repair of broken blinds after move-in is the resident's responsibility.

Light Bulbs
Replacing light bulbs that burn out after move-in is the resident's responsibility.

Keys & Locks

If a key is difficult to insert or turn:

  1. Apply a small amount of WD-40 or appropriate lock lubricant to the keyhole.
  2. Try the key again gently.
  3. If the problem continues, submit a maintenance request.
Do not force the key, as this could cause it to break inside the lock.

PTAC Units

PTAC units may produce condensation during normal operation. Condensation does not automatically mean there is mold. Mildew and mold are different issues, and moisture buildup can sometimes result in mildew.

To maintain your PTAC unit:

  1. Remove the filter.
  2. Wash the filter according to the manufacturer's instructions.
  3. Allow the filter to dry completely for approximately 24 hours, similar to a vacuum filter.
  4. Once completely dry, reinstall the filter.
The PTAC unit may generally be used while the filter is drying, provided the unit can operate safely without the filter. Follow the manufacturer's instructions for your specific unit.

If you see what you believe may be mold or have concerns about moisture, submit a maintenance request for evaluation.

Ants & Pest Control

If you see ants in your home:

  • You may purchase and use Terro ant bait according to the product instructions.
  • Submit a pest-control request if you would like the issue addressed through the property's pest-control service.
If your property participates in scheduled pest control, service will generally occur during the next scheduled treatment.

If your property does not participate in a pest-control program, pest-control services may be the resident's responsibility, particularly for individually owned homes.

When to Submit a Maintenance Request

If you have tried the troubleshooting steps above and the problem continues, please submit a maintenance request through the resident portal.

For situations involving active leaks, potential flooding, or other conditions that may cause significant property damage before the next business day, use the emergency maintenance process.

Sheree Bridges
Turn Key Property Management and Clean Up LLC

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you'll be a success.